Some FAQ's, please feel free to contact us with any questions that you may have.
What are your business hours?
As we are a home-based business, we are open by appointment only. Please give us a call if you are interested in setting up a consultation. We can be contacted by phone Monday through Friday from 9-5. You can email us anytime.
I'm interested in placing an order, how do I contact you?
You can call us at 786-9446 or email us at info@kayscakes65@gmail.com
Can I place an order through email?
Please feel free to email us with any questions you may have. All of our items that can be purchased and shipped are available here: http://kayscakes65.mozello.com/ .
How far in advance should I place my order?
For all event cakes and desserts, we recommend ordering at least one month in advance. For weddings, we recommend ordering 2-4 months in advance. All other orders should be placed at least two weeks in advance. We will take orders on shorter notice if we are available.
Do you offer gluten-free or vegan products?
We do not offer these products at this time.
Do you offer consultations or tastings?
We want your event to have the perfect dessert, we highly recommend a consultation. We offer free consultations by appointment. We are able to accommodate up to 4 people at a consultation.
Tastings are also available for $100.00 This includes tastings of up to 6 cake flavors and 6 frostings and fillings. We can accommodate up to 4 people at a tasting.
For all event cakes and desserts, we recommend ordering at least one month in advance. For weddings, we recommend ordering 2-4 months in advance. All other orders should be placed at least two weeks in advance. We will take orders on shorter notice if we are available.
Do you offer gluten-free or vegan products?
We do not offer these products at this time.
Do you offer consultations or tastings?
We want your event to have the perfect dessert, we highly recommend a consultation. We offer free consultations by appointment. We are able to accommodate up to 4 people at a consultation.
Tastings are also available for $100.00 This includes tastings of up to 6 cake flavors and 6 frostings and fillings. We can accommodate up to 4 people at a tasting.
Are consultations just for wedding cakes?
No, we highly recommend a consultation to anyone planning an event requiring 50 servings or more. We want to ensure that you are getting exactly the cake or dessert that you are looking for.
What should I bring to a consultation?
Since your dessert is an important part of your event, we ask that you bring anything that you think may help us design your dessert for you. Please bring pictures, color swatches, invitations, and your ideas. We also need to know the number of guests you expect to serve, the date, the time, and location information.
Can I make changes to my order after the consultation?
You can make changes to your order up to 2 weeks before your event, any changes made after that date will include a fee.
What types of payment do you accept and when are payments due?
No, we highly recommend a consultation to anyone planning an event requiring 50 servings or more. We want to ensure that you are getting exactly the cake or dessert that you are looking for.
What should I bring to a consultation?
Since your dessert is an important part of your event, we ask that you bring anything that you think may help us design your dessert for you. Please bring pictures, color swatches, invitations, and your ideas. We also need to know the number of guests you expect to serve, the date, the time, and location information.
Can I make changes to my order after the consultation?
You can make changes to your order up to 2 weeks before your event, any changes made after that date will include a fee.
What types of payment do you accept and when are payments due?
We will accept personal checks if your event is at least 2 weeks away. All payments are due 2 weeks prior to your event, or if you are ordering for an event that is less than 2 weeks away, payment is due when you order.
Do you require a deposit?
We require a non-refundable 25% deposit on all event cakes and desserts and any order over $200.00. This deposit is used to hold your event date. Final payment is due 2 weeks prior to your event.
Do you make life-sized cakes?
While we are able to make cakes with several stacked tiers, we are unable to make life-sized sculpted cakes at this time. We simply do not have the space or a method of transporting them.
Do you ship?
We do not ship cakes or cupcakes at this time. We do ship our cookie mix-in-a-jar products, cake and brownie pop, cookies, brownies, sugar glass candy, and chocolate covered pretzel rods. Please contact us for more details on minimum orders and shipping costs.
Do you require a deposit?
We require a non-refundable 25% deposit on all event cakes and desserts and any order over $200.00. This deposit is used to hold your event date. Final payment is due 2 weeks prior to your event.
Do you make life-sized cakes?
While we are able to make cakes with several stacked tiers, we are unable to make life-sized sculpted cakes at this time. We simply do not have the space or a method of transporting them.
Do you ship?
We do not ship cakes or cupcakes at this time. We do ship our cookie mix-in-a-jar products, cake and brownie pop, cookies, brownies, sugar glass candy, and chocolate covered pretzel rods. Please contact us for more details on minimum orders and shipping costs.
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